The Privatisation Unit (‘PU’), acting on behalf of the Office of the Prime Minister, is issuing a public Request for Proposals (‘RFP’) in connection with the concession for a Multi-Channel Contact Centre Operations and Staff for the Government of Malta’s One Stop Shop Service.
The PU is inviting submissions for the RFP from reputable persons and/or entities with the necessary experience and resources to undertake such task. Refer to the document below.
Advert - One Stop Shop.pdf
Current Status
30th April 2015 - 12th June 2015 - Collection period of RFP
15th June 2015 - Submission of RFPs from Proponents.
10th July 2015 - Evaluation of the RFPs
15th July 2015 - Announcement of successful Proponents (Centrecom Limited).
31st July 2015 - Finalisation of negotiations with successful Proponents.