Provision of a Multi-Channel Contact Centre Operations and Staff for the Government of Malta's One Stop Shop Service

Date: Aug 03, 2015
 

​The Privatisation Unit (‘PU’), acting on behalf of the Office of the Prime Minister, is issuing a public Request for Proposals (‘RFP’) in connection with  the concession for a Multi-Channel Contact Centre Operations and Staff for the Government of Malta’s One Stop Shop Service.

The PU is inviting submissions for the RFP from reputable persons and/or entities with the necessary experience and resources to undertake such task. Refer to the document below.

 
 
Advert - One Stop Shop.pdfAdvert - One Stop Shop.pdf


Current Status

30th April 2015 - 12th June 2015 - Collection period of RFP

15th June 2015 - Submission of RFPs from Proponents.

10th July 2015 -  Evaluation of the RFPs

15th July 2015 - Announcement of successful​ Proponents (Centrecom Limited).

​31st July 2015 - Finalisation of negotiations with successful Proponents.